At Serage, we take the security of our products and services seriously. We are committed to protecting our customers, partners, and the wider community by addressing potential security issues quickly and effectively.
If you believe you have found a security vulnerability in any Serage product or service, we encourage you to report it to us as soon as possible.
Who Can Report
This page is for:
- Security researchers
- Customers and installers
- Partners or distributors
- Anyone who has identified a security-related issue in a Serage product
Products Covered
This reporting process covers Serage-branded products only, including:
- IP cameras
- NVRs and DVRs
- AI-enabled devices and software (including the Serage app)
- Networking and related hardware supplied under the Serage brand
Our Commitment
- We will acknowledge receipt of your report within 5 working days.
- We will assess and prioritise the issue based on potential impact and severity.
- We will provide status updates as appropriate during our investigation.
- Once resolved, we will confirm closure with you and credit your contribution where appropriate (unless you request otherwise).
Responsible Disclosure
We ask that you:
- Do not publicly disclose the vulnerability before we have had a reasonable opportunity to investigate and implement a fix.
- Avoid actions that could harm Serage customers, data, or systems.
Legal Note
This vulnerability reporting process is designed to meet the UK Product Security and Telecommunications Infrastructure (PSTI) Regulations.
Submitting a report in good faith will not lead to legal action from Serage, provided it is in line with responsible disclosure practices.
Thank You
We appreciate your help in keeping Serage products secure for all our customers.
Your input helps us to continually improve our products and protect users from emerging threats.
Personal data submitted in this form will be used solely for the purpose of investigating and resolving the reported vulnerability, in accordance with our Privacy Policy.